WMS Training Call #2 - Order Management, Wholesale, Work Orders

Order Management

a. Creating a Manual Order

b. CSV Order Upload

c. Search & Manage Orders

d. Column Visibility & Bulk Editing

e. Order Holds & "Hold Until"

f. Merge an Order

g. Edit a shipping address

h. Re-Shipping an Order

i. Troubleshooting order issues

j. Advanced Features:

Wholesale Orders & Amazon FBA Shipments

1. Once a wholesale order is submitted, please initiate an order notification here to include special labeling, packaging instructions and carrier documentation
2. Any Bill of Lading (BOL) should be submitted to the corresponding warehouse:
   1. EAST Coast - uspa1@brandfoxllc.com 
   2. WEST Coast - usaz1@brandfoxllc.com

Work Orders

Our Value Added Services team oversees Work Orders which are any project or task outside of our standard pick and pack process. This team handles a wide range of products, including:

1. Barcoding/Labeling
2. Kitting
3. Light Assembly
4. Subscription Boxes
5. Special Requests

• All Work Orders are billed at an hourly rate unless a piece rate has been quoted. 
• To initiate a Work Order with our Value-Added Services Team, submit a request here.
• If you need more information before submitting a request, please contact your Onboarding Specialist or Partner Success Manager. 

Carrier Claim Requests

To initiate a carrier claim for an undelivered or damaged package, please submit a request here