Order Holds

Order Holds allow users to prevent an order from being picked, packed, and shipped. In ShipHero, you can select a Fraud Hold, Address Hold, Payment Hold, or Operator Hold to let warehouse staff know why an order is not ready to ship. When enabled, the order will not release for fulfillment until the hold is removed.

Operator Hold

Operator Holds allow users to prevent an order from being shipped temporarily. Enabling this setting will exclude the order from the picking queue until the hold has been removed. Users may find this setting beneficial for pre-sales/orders or delayed shipment dates. Read more...

Address Hold

ShipHero will check the shipping address of every order it receives. This is enabled by default in Settings with the option Put Order On Hold If Address Is Invalid. Addresses are validated using the USPS Address validator. Read more...

Fraud Hold

Fraud Holds allow users to flag potentially fraudulent orders. When enabled, the order will not appear in the picking queue until the hold is removed. Read more...

Payment Hold

Payment Holds allow users to temporarily prevent an unpaid order from being picked and shipped until the order has been paid in full. Enabling this setting will exclude the order from the picking queue until the hold has been removed. Read more...

Adding or Removing a Hold on a Single Order

1. Go to Orders > Manage Orders.
2. Apply any filters to find orders with a particular hold.
3. Open the Order Number.
4. Scroll to Holds on the bottom-right.
5. Add or remove the appropriate hold.
6. Click Update.

Adding or Removing a Hold on Multiple Orders

1. Go to Orders > Manage Orders.
2. Apply any filters to find orders with a particular hold.
3. Select the orders you want to edit by checking the box left of the Order Date column.
4. Click Bulk Edit.
5. Select either Add or Remove beneath the appropriate hold. You may also select Remove All Holds for orders with more than one.
6. Click Update.