Managing Holds on Orders

Order Holds allow users to prevent an order from being picked, packed, and shipped. In ShipHero, you can select a Fraud Hold, Address Hold, Payment Hold, or Operator Hold to let staff know why an order is not ready to ship. When enabled, the order will not appear in the picking queue until the hold is removed.

Adding or Removing a Hold on a Single Order

1. Go to Orders > Manage Orders.
2. Apply any filters to find orders with a particular hold.
3. Open the Order Number.
4. Scroll to Holds on the bottom-right.
5. Add or remove the appropriate hold.
6. Click Update.

Adding or Removing a Hold on Multiple Orders

1. Go to Orders > Manage Orders.
2. Apply any filters to find orders with a particular hold.
3. Select the orders you want to edit by checking the box left of the Order Date column.
4. Click Bulk Edit.
5. Select either Add or Remove beneath the appropriate hold. You may also select Remove All Holds for orders with more than one.
6. Click Update.

How to Set Order Holds with an Automation Rule

1. Go to Orders > Automation Rules.
2. Click Create New Rule.
3. Give your rule a name and select a Trigger.
4. Select a hold from the Action dropdown. For example, to apply an Operator Hold, choose Set Operator Hold.
5. Click Create.

Important: Adding a hold to an order while in the picking process will NOT prevent an order from shipping.  An admin would need to clear the totes and order locks> then place the needed hold.