Incoterms are set by default as DDU (the client pays duties). If you want to use a different term, there are several ways to set them up.
Note: ShipHero does not support incoterms set up for all carriers; contact our support team to make sure the carrier you want to use can be set up in our platform.
Per Carrier Profile
If you want to have different incoterms depending on the order, you will need to have different profiles created per carrier depending on whether you want to use DDP or DDU for certain orders.
Follow the steps on this link to create a new Profile. You can name it, for example, “FedEx_DDP”.
Once you create this profile:
- Go to app.shiphero.com and select Shipping > Carriers.
- Select the carrier you want to set up from the drop-down menu
- On the Connect your carrier account pop-up, choose the profile you created and complete the info with your carrier account details.
Once the new carrier profile is created, you will need to click on the Settings button and choose the option you prefer in the pop-up menu. Depending on the carrier, you will need to either:
- Check the Shipper Pays Duties option.
- Select Account or Shipper on the Duty Payment drop-down
If you don’t see this option, please get in touch with our support team.
Once the profile and carrier are created, you can set up an Automation rule to ensure all orders that you want to have DDP use that profile. You can select them by amount, country, state, SKUs, etc.
From Your Store
Some Stores, such as Shopify, offer incoterms set up settings on their platform that can be imported in the order. Follow this link to get more info about this setting on Shopify.
Ensure that you check the Import Order Incoterms (must be enabled on your Shopify account) option on your store settings.
Per Each Order
You can manually select the preferred incoterm in the order details. This setting can be found on the right side of the order details page. Remember to click Update Details once you do.
Also, you can set up an Automation rule to set up your preferred incoterms on orders that match specific parameters.
Be aware that:
- This will overwrite the incoterms for the profile and carrier settings for that order only.
- In case we don't support incoterms settings for that carrier, this will not be applied.
