The Download Orders and Download Product features allow you to pull in missing orders or SKUs from your eCommerce store.
Importing Orders
The Download Orders feature is currently available to the following stores:
- Amazon
- Bigcommerce
- Etsy
- Magento 2
- Shopify
- Woocommerce
- Walmart
To import orders from stores on this list except Amazon, begin at https://app.shiphero.com and navigate to My Account > Stores > Download Orders. Enter the Order ID and click Download.
For Amazon orders, navigate to My Account > Stores > Pull/Update Order. Enter the Order ID and click Pull/Update Order.
For Shopify orders, first review the store setting Only import orders into ShipHero that have been paid for, which is found beneath the Sync Settings Shopify to ShipHero section. If this setting is enabled, any order flagged as Unpaid will not import. Also verify that the order you wish to import is not in Shopify’s Draft status, as unpublished orders will not import.
Where can I find the Order ID?
The Order ID can be found within your eCommerce store and is the number at the end of the order’s URL. For example:
Importing Products
The Import Product feature is available for most stores, Shopify included. To import products from a store, begin at https://app.shiphero.com. Navigate to My Account > Stores > Download Product. Enter the Product ID and click Update.
Where can I find the Product ID?
The Product ID is the number at the end of the product’s URL within your eCommerce store. For example:
Troubleshooting
Not all stores support these features. If you need assistance importing a large number of orders/products, or if your store is not listed above, please contact ShipHero support with the following information:
- The store name.
- The Order Numbers or SKUs.
- The Order IDs or Product IDs.