We have updated our order workflows. We have a much more efficient way to move orders and get them out the door! To accomplish this we slimmed down our number of profiles to 5; Today, Today Large, Tomorrow, Tomorrow Large, and Priority.
Today
These are the orders that come in before 12pm on the current day or after 12pm on the previous day. Orders scheduled for processing on the same day will be managed in this category.
Today Large
These are the large orders that come in before 12pm on the current day or after 12pm on the previous day. For orders exceeding a specific cubic volume that require processing at the large pack work station on the current day.
Tomorrow
These are the orders that come in after 12pm on the current day. Orders in the queue for processing the following day will be placed in this category.
Tomorrow Large
These are the large orders that come in after 12pm on the current day. Similar to "Large Today," this profile is for orders with significant cubic volume that are scheduled for processing the next day.
Priority
This is an internal workflow designed for our team to manage specific groups of orders. Your orders will never default to this profile. This profile will be exclusively reserved for orders with overnight, 2-day delivery, or those requiring special urgency.
Guidelines
- Orders will be automatically directed to the appropriate workflow and due dates will be adjusted based on our standard service level agreements.
- In the event that clients submit orders exceeding 120% of their average daily volume, the oldest orders will be moved to the "Today" profile, and the excess will be rescheduled for the next day. This measure ensures fair distribution of daily output and preserves timing for all clients.
- Only Brandfox management will have the authority to modify order assignments within the workflow. Any client-initiated changes will place orders in passive profiles, which may lead to delays.
- If clients wish to request special instructions or updates to an order profile, they should communicate with their dedicated Client Service Specialist.
We appreciate your cooperation in this process. Should you have any questions or require further assistance, please don't hesitate to reach out to your CS manager.